Frequently Asked Questions
Got questions? We’ve got answers! Here are some commonly asked questions about Renew by The Boutique Cairns:
How long does the cleaning process take?
The cleaning process typically takes between 2-8 weeks depending on the fabric and any specific stains.
Do you offer preservation services?
Coming Soon! We’re currently sourcing top quality preservation resources. This service will ensure your gown remains in pristine condition for years to come.
What types of stains can you remove?
We specialise in removing a wide range of stains, including dirt, wine, food, and makeup stains. However, some stains are set in and unable to be removed.
Is your cleaning process safe for delicate fabrics?
Absolutely! Our cleaning process is gentle yet effective, designed to protect delicate fabrics while removing stains. The only fabric that is not suitable for us to clean is Silk.
How should I store my dress after it’s been cleaned?
We recommend storing your dress in a cool, dry place away from direct sunlight and moisture. For long-term storage, consider using a breathable garment bag or acid-free box.
When is the best time to have my wedding dress cleaned?
Many brides postpone taking their wedding dress to be cleaned, often waiting weeks after the big day. However, for optimal results, it’s best to have your dress cleaned as soon as possible. The longer you wait, the higher the chance that stains and spots will have time to set in.
Can all stains be removed?
While we strive to remove most stains, not all can be entirely eliminated due to various factors. Our team at Renew by The Boutique Cairns specialises in delicate fabric care and employs advanced cleaning techniques to address a wide range of stains, including dirt, wine, food, and makeup stains. Although we cannot guarantee complete removal, we are dedicated to providing the best possible outcome for your gown.
Does my dress need to be in perfect condition?
No, however, we will make notes of the damage and discuss this with you.
Do I need to prepare my dress for cleaning?
No, you don’t have to do a thing. We will take care of the cleaning.
Renew by The Boutique Cairns 